inwebco offers customers with SLA technical support via hotline and ticket system. An SLA includes a guaranteed contingent of development hours that can be used for urgent support assignments. Unused hours can be used at the end of the month for offered extensions of your system, because the basis for every invoice at inwebco is a service provided.
The SLA includes not only an hourly quota within specified response times, but also an emergency number. This allows you to be reachable by our team in the event of critical problems, even outside our business hours.
The SLA can be adjusted in different working hours. You decide how many promised hours are needed per month and this predictability helps us to continue to ensure reliable support.
The ticket system enables you to get in close contact with the relevant contact persons at inwebco, for example to clarify queries, commission new developments or report errors. Depending on your requirements, you will have access to our JIRA and/or Service Desk. The number of accounts required for JIRA and/or Service Desk is also specified in the SLA.