WebChat for Microsoft Teams

The next generation WebChat app

WebChat explanation

With the WebChat solution for Microsoft Teams, you can easily integrate a chat on your website to offer your visitors and customers a special service.

Chat requests are displayed directly in your Microsoft Teams channels and can be processed by your employees in a targeted manner. You can flexibly control which chat requests are displayed in which channel. Chats can be forwarded to other employees at any time.

Regardless of whether you want to address new customers or offer support to existing customers - the application options are versatile. WebChat can be easily integrated into your website via the Google Tag Manager or a code snippet.

How to install WebChat

Increase customer satisfaction through reduced lead times and concrete answers to your customers' individual concerns. Optimize the content of your websites based on the experience you have gained to reduce recurring inquiries, relieve your teams and increase your sales.

Try WebChat for free

Customize WebChat in Microsoft Teams: How to configure your WebChat!

Easily configure WebChat for Microsoft Teams according to your individual needs and find many options for improved communication:

Messages in the widget and in the Teams channel can be configured in different languages.

In the start form, you define which fields should be queried before a chat.

What happens if an employee does not respond within the specified time? Define the inactivity time and message easily and individually.

Would you like to provide your team with instructions on how to respond to this chat? In the request extension, you can create important information or a code of conduct for the chat in question to ensure that your teams always know exactly what to do.

And, of course, many other minor and major settings and adjustments can be made. You can see how to customize your WebChat according to your individual requirements in terms of content, layout and positioning in the following video.

Personalize your WebChat / design and settings according to your wishes

Personalize WebChat for Microsoft Teams easily according to your individual needs and find many options for an optimized design:

Messages in the widget and in the Teams channel can be configured in different languages.

In the start form, you define which fields should be queried before a chat.

What happens if an employee does not respond within the specified time? Define the inactivity time and message easily and individually.

Would you like to provide your team with instructions on how to respond to this chat? In the request extension, you can create important information or a code of conduct for the chat in question to ensure that your teams always know exactly what to do.

And, of course, many other minor and major settings and adjustments can be made. You can see how to customize your WebChat according to your individual requirements in terms of content, layout and positioning in the following video.

Watch the video to see how you can quickly set up and customize Microsoft Teams WebChat for improved communication!

WebChat auf ihrer Webseite integrieren - einfach und effizient!

Entdecken Sie, wie einfach es ist, einen WebChat in ihrer Webseite zu integrieren!

Wer ist ihr technischer Ansprechpartner?
Nutzen Sie den Google Tag Manager?
Wo wird ihre Webseite verwaltet: durch eine Agentur oder in-house?

Schauen Sie unser Video "Einbindung in die Webseite" an und erfahren Sie mehr.

Tag Manager

Optimieren Sie die Kommunikation auf ihrer Webseite mit dem Google Tag Manager und dem WebChat! Mit einfachen Schritten richten Sie den Tag Manager ein, integrieren den WebChat-Code und passen ihn an die verschiedenen Teamkanäle an. Verbessern Sie die Interaktion mit Kunden und Teams, egal ob für HR, Vertrieb oder Produktgruppen, optimieren Sie ihre Webseite für mehrsprachige Inhalte oder unterschiedliche Unternehmensbereiche. Entdecken Sie die vielseitigen Möglichkeiten des WebChats über den Google Tag Manager!

Increase customer satisfaction!