1. installation
You can install WebChat in your Microsoft Teams using the sources listed below. With "Add to a team" you decide in which channel the WebChat should be inserted. You will receive and answer incoming chat requests in this channel.
Sales success with WebChat
All news in a familiar environment
Sales teams that centralize their communication not only increase efficiency, but also improve their customer loyalty and conversion rate. With the combination of WebChat for your website, WhatsApp Business and integration with Microsoft Teams, you can offer your customers a direct, uncomplicated and fast way to interact with you - all in the Microsoft Teams environment that your employees are used to.
Why you should use WebChat, WhatsApp Business and Microsoft Teams for your sales activities
1. seamless communication - everything in Microsoft Teams
With the integration of WebChat and WhatsApp Business in Microsoft Teams, you have all customer inquiries in one place. No more need to switch between different platforms or lose track of everything. All messages and conversations land directly in Teams, so your sales team can work in a consistent, familiar environment. This means important information is always at your fingertips and your sales teams can respond even faster and more efficiently.
2. increased reach through WhatsApp Business
WhatsApp is the preferred communication platform for millions of people. By integrating WhatsApp Business, you not only reach more customers, but also offer them an easy and fast way to interact with your sales team. Take advantage of a platform that is used every day to build trust faster and accelerate the sales process. All WhatsApp messages also end up directly in Microsoft Teams, further simplifying your work.
3. fast and personal communication via WebChat
WebChat on your website allows you to communicate directly with visitors in real time. Potential customers receive quick answers to their questions - without waiting times. Direct communication via WebChat increases customer satisfaction and at the same time improves your chances of closing a sale. Thanks to the central management of chats in Microsoft Teams, your sales staff always have a complete overview and can act quickly.
With the integration of WebChat, WhatsApp Business and Microsoft Teams, you get powerful multi-channel communication that gives your sales team more flexibility and control. All messages from different channels - be it via your website or WhatsApp - end up centrally in Microsoft Teams, so your sales teams can manage all interactions in one place. You no longer have to switch back and forth between different programs or apps, but can process all customer inquiries directly in the familiar Teams environment. This keeps the workflow constant, efficient and error-free. In addition, the automation of standard responses enables rapid lead qualification and targeted guidance of interested parties through the sales process. Routine tasks are completed automatically, allowing your team to focus on the really promising leads.
The integration of WebChat and WhatsApp Business in Microsoft Teams ensures a significantly faster response time and a higher conversion rate. By enabling your sales teams to respond to customer inquiries at lightning speed and provide additional information immediately, you not only increase the chance of closing a sale, but also build a long-term, trusting customer relationship. Through continuous communication, your customers feel well looked after and are more likely to return.
2. configure
Customize the visual adjustments required for your company in the WebChat backend and configure WebChat according to your requirements. You can test the full range of functions at any time in the LiveTest area.
3. integration
Simply copy the script and integrate it into the desired websites. Of course, you can also set up separate WebChats for several channels and thus, for example, place URL-dependent WebChats with different stored team channels on your websites. This allows different departments to be addressed directly from the website.
With the WebChat solution for Microsoft Teams, you can easily integrate a chat on your website to offer your visitors and customers a special service. Chat requests are displayed directly in your Microsoft Teams channels and can be processed by your employees in a targeted manner. You can flexibly control which chat requests are displayed in which channel. Chats can be forwarded to other employees at any time.