1. installation
You can install WebChat in your Microsoft Teams using the sources listed below. With "Add to a team" you decide in which channel the WebChat should be inserted. You will receive and answer incoming chat requests in this channel.
HR departments with WebChat
All news in a familiar environment
Applicants who use WebChat on a company's website can significantly simplify and speed up their communication with the HR department. Instead of waiting for an email or a call back, you will receive immediate answers to your questions about vacancies, the application process or the requirements of the position. WebChat enables direct and uncomplicated communication in real time - perfect if you need information quickly, for example about application deadlines or specific job requirements.
All inquiries about the application process made via WebChat can be forwarded directly to the HR department and processed quickly. This ensures a fast response time and an improved applicant experience, as applicants receive all the information they need without having to wait. Thanks to the integration of WebChat into Microsoft Teams, the HR department can manage requests efficiently and centrally, making the entire application process even smoother and more transparent for you as a department and for the applicant.
Why applicants should use WebChat and WhatsApp Business for faster communication with HR departments
1. soprompt answers to application questions
With WebChat on the website and WhatsApp Business, applicants can get in touch with the HR department quickly and easily. Questions about vacancies, application requirements or the application process can be asked directly via WebChat or WhatsApp to get a quick answer.
2. quickaccess to job vacancies and application instructions
If your applicants want to know quickly what the requirements of a particular job posting are or what the next steps in the application process are, WebChat on the website or WhatsApp Business offers a convenient solution. As a department, you can use these channels to pass on information about vacancies or requirements directly to your applicants. All inquiries and responses are sent directly and centrally to Microsoft Teams.
3. convenient Communication via WhatsApp - your preferred platform
WhatsApp is the preferred communication platform for many applicants. So if they need a quick answer to their questions, they can contact the HR department directly via WhatsApp Business. Many companies offer applicants this channel to simplify the exchange. Applicants can conveniently access their smartphone at any time and request all important information directly - all in a familiar app that they use every day. Conversely, the HR department can communicate with applicants in the familiar Microsoft Teams environment.
4. real timet support during the application process
WebChat and WhatsApp Business offer applicants a direct line of communication to HR departments - ideal if they need a quick answer to a specific question about the application process, the next steps or the position itself. Instead of waiting a long time for an email or picking up the phone, applicants can receive immediate, real-time support. This type of communication helps to make the application process as simple and quick as possible.
The integration of WebChat, WhatsApp Business and Microsoft Teams provides HR departments with a powerful multi-channel communication solution that offers more flexibility and efficiency in employee and applicant support. All messages from different channels - be it via WebChat on your website or via WhatsApp - are bundled centrally in Microsoft Teams. This means that your HR team can manage all requests in one place without having to switch back and forth between different programs or apps. This allows your HR employees to work directly in the familiar Teams environment, which keeps the workflow constant and efficient. By automating standard responses and supporting chatbots for frequently asked questions, the administrative burden is reduced and your team can focus on more important and individualized concerns.
The integration of WebChat and WhatsApp Business into Microsoft Teams leads to faster response times and improved applicant and employee communication. Your HR employees can respond to inquiries at lightning speed, whether they relate to vacancies, application processes or internal personnel matters. This rapid communication not only increases the satisfaction of applicants and employees, but also helps to create a long-term, trusting relationship. Applicants and employees feel well looked after and informed, which strengthens employee loyalty and makes them more likely to identify with the company.
2. configure
Customize the visual adjustments required for your company in the WebChat backend and configure WebChat according to your requirements. You can test the full range of functions at any time in the LiveTest area.
3. integration
Simply copy the script and integrate it into the desired websites. Of course, you can also set up separate WebChats for several channels and thus, for example, place URL-dependent WebChats with different stored team channels on your websites. This allows different departments to be addressed directly from the website.
With the WebChat solution for Microsoft Teams, you can easily integrate a chat on your website to offer your visitors and customers a special service. Chat requests are displayed directly in your Microsoft Teams channels and can be processed by your employees in a targeted manner. You can flexibly control which chat requests are displayed in which channel. Chats can be forwarded to other employees at any time.