Junior Manager (all genders) Development & Customer Care
inwebco develops software, AI, and interfaces, as well as its own products such as WebChat for Microsoft Teams. In this role, you’ll serve as the link between our customers and the development team—technically savvy, yet with the customer’s perspective in mind.
Key Responsibilities
- Technical planning and project support in collaboration with the development team
- Serving as the point of contact for customers regarding technical questions about WebChat, interfaces, and websites
- Setup and support for our products for customers who purchase directly from us
- Supporting partners with technical questions
- Analyzing support requests and forwarding them to the development team
- Contributing to documentation and help content
What We Expect
- Training or a degree in the IT field, such as an IT specialist or a degree in (business) computer science, or a comparable qualification
- Strong technical understanding of web applications, interfaces, and cloud services
- Experience with Microsoft 365 and Teams is a plus
- Enjoyment of helping customers and explaining technical concepts in an understandable way
- A structured approach to work, even when handling multiple requests at once
- Very good written and spoken English skills
What We Offer
- A role that bridges technology and customer service, where you’ll help advance both
- Close ties to development and direct influence on our products
- Variety thanks to different clients and topics
- Short decision-making processes and genuine flexibility regarding work hours
- Remote Work
Application Materials
Start date: immediately. Please send your application via email, including your salary expectations, to[email protected]. The application should include the usual information regarding your skills, experience, projects, resume, references, work samples (if applicable), and your available start date.
For organizational reasons, we cannot return applications submitted by mail. Please keep this in mind when applying.